24 Hours in Urgent and Emergency Care

Healthwatch Doncaster attended emergency and out of hours services across Doncaster over a 24 hour period in September 2019, to engage with patients to gather their experiences.
Two women sat down outside a hospital

Introduction

Adopting a conversational approach, we asked patients and relatives about their experience of accessing the services. By taking this approach and explaining that Healthwatch Doncaster is an independent body, patients shared with us the things that they thought were working well, what could be better and what they would like to see done differently in future.

Summary of Recommendations

  • Reinstating the drinks station/machine in the treatment area of the Emergency Department.
  • Reviewing facilities in the waiting area of the Emergency Department and consider the inclusion of more seating as this appeared to be a problem at busy times.
  • Although full of praise for the Same Day Health Centre some patients thought that the questions they were asked as part of the triage process were un-necessary and irrelevant.
  • As services are currently under review we would recommend repeating this exercise after any changes are implemented and have had time to be embedded into practice

Downloads

If you need this report in a different format, please email info@healthwatchdoncaster.org.uk or call 01302 965450

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